Terms & Conditions

Terms and Conditions Policy

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Client agrees to the following:

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Use of Courses: All courses and content are the property of Crystal Jerome and The Conscious Freedom Movement. Course content may only be used in the manner of personal use. Permission to use the material in any other way must be obtained in writing from Crystal Jerome and The Conscious Freedom Movement.These materials are for the sole use of individuals registered for the course. As a course registrant, you may view and read all materials that are included in the course dashboard. You may also print any or all screen and pdf file pages for your personal use in taking the course, but you may not share, communicate, publish or in any manner distribute to other parties the course, login and password, recordings, references, links or any other materials. The terms and conditions regarding use of materials apply upon registration for the course, while you are taking the course, and upon and after completing, withdrawing from or terminating the course Course Access: Only course registrants have access to the course dashboard.

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Refunds for Courses: You may withdraw from an online program at any time. However, once you have joined and have logged in to the course, you will not receive a refund for any reason Effective Period: Once a course is joined, lifetime access will be granted, however, registrant may be removed from course at any time if policies have been abused.

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1:1 Coaching Services:

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The services provided by Crystal Jerome are generally conducted via Zoom. 1:1 coaching is a partnership focused on developing the client’s awareness, thinking, and abilities in order to help the client identify and achieve her personal development goals. In coaching conversations, Crystal Jerome will be direct and honest and encourage the Client to do the same. The success of the coaching engagement depends upon the Client’s commitment and openness to the process. If the Client believes that coaching is not working as desired, the Client agrees to communicate this to the Coach. Please note that life coaching should not be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, or substance abuse treatment and will not be used in place of any form of diagnosis, treatment, or therapy.

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Coaching Confidentiality:

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Crystal Jerome fully protects the privacy and confidentiality of the communications with her Clients. At no time will Crystal Jerome voluntarily divulge the coaching relationship between herself and her Clients without vocal permission from the Clients, unless required to do so by law.

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Coaching Session:

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At the scheduled appointment time, the Client agrees to join the Zoom call and begin the session promptly. Both the Coach and Client commit to starting and finishing each session on time to honor each other's schedules.

 

●  If the Client is more than 10 minutes late to a session without prior notice, the Coach will assume the session is a no-show. No refunds will be issued for no-shows, and the session will be forfeited.

 

●  If the Client needs to cancel or reschedule, they must do so at least 24 hours prior to the session to receive a 50% refund or reschedule the session.

 

●  Cancellations made less than 24 hours before the appointment will not be eligible for a refund.

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We encourage clients to be punctual and mindful of the scheduled time to make the most of each session.

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Cancellations & Reschedules:

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We understand that life happens. All sessions must be rescheduled or canceled at least 24 hours prior to the appointment time. If a session is canceled or rescheduled within 24 hours of the appointment, a 50% refund will be issued, and a new session will need to be booked. No refunds will be given for cancellations made less than 24 hours before the scheduled session. (Monthly package cancellations will be determined upon request.)

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Refund Policy: Refunds are available only if a cancellation is made at least 24 hours in advance, in which case a 50% refund will be issued. No refunds will be given for cancellations made less than 24 hours before the session.